Delete your account
How to cancel, what gets removed, and the exact steps to permanently delete your LumaiScope account and data.
Cancel first if you're on a paid plan
Deleting your account doesn't automatically refund or stop billing on a separate subscription, so cancel your plan before you delete if you're paying.
- Go to Settings → Billing.
- Click Manage Billing to open the Stripe Customer Portal.
- Cancel your subscription there.
Canceling keeps your paid features active until the end of the current billing period — you won't lose access the moment you cancel, and you won't be charged again.
Export anything you want to keep
Deletion is permanent. Once your account is removed, your research can't be recovered, so pull anything you want to keep first.
- Export saved products, watchlists, and comparisons to Excel.
- Download any generated listings or verdicts you still need as PDF.
- Export your Performance and Reimbursements reports for your records.
Delete your account
When you're ready, here's how to remove your account.
- Confirm your paid plan is canceled (above).
- If you connected Amazon Seller Central, disconnect it in Settings.
- Email support@lumaiscope.com from the address on your account and ask us to delete your account, or use the delete option in Settings if it's available on your account.
- We'll confirm by reply, then permanently remove your account and research data.
We delete from the address on file, so send the request from your account email. If you can't access that inbox, contact support and we'll verify your identity another way.
What gets deleted — and what doesn't
Removed
- Your profile and sign-in identity.
- Your research: saved products, watchlists, pipelines, tracked items, and generated listings.
- Any Seller Central data we synced for you.
Kept for a limited time
- Billing and invoice records held by Stripe, which we're required to retain for tax and accounting purposes.
- Minimal records needed to comply with legal obligations or resolve disputes.
Public Amazon market data we cached (prices, BSR, reviews for products you looked at) isn't personal to you and may remain in our general datasets, but it's no longer tied to your account.