Refund & Cancellation Policy

LumaiScope subscriptions are billed monthly through Stripe, our payment processor. This policy explains how to cancel, what happens when you change plans, and how refunds work. It applies to all paid plans (Starter, Growth, and Pro).

Paid plans renew automatically each month on the date you first subscribed. New subscribers complete their first payment through Stripe Checkout. Your card is charged at the start of each billing period, and the plan stays active until you cancel.

You can review your current plan, renewal date, and invoices at any time in Settings, then Billing.

You can cancel anytime, with no phone call and no retention hoops. Go to Settings, then Billing, and select Manage Billing to open the Stripe Customer Portal, where you can cancel your plan.

• Cancelling stops all future charges.
• You keep your paid features until the end of the current billing period.
• At the end of that period, your account moves to the Free plan and your monthly limits change accordingly.
• You will not be charged again unless you resubscribe.

Existing subscribers can upgrade or downgrade in-app, in Settings, then Billing. You do not go through a second checkout. Stripe pro-rates the difference and applies it to your next invoice, so an upgrade is charged for the unused part of the current period and a downgrade is credited.

All sales are final. Because the Free plan lets you evaluate LumaiScope in full before you pay, we do not provide refunds for change of mind, for the unused portion of a billing period after it has started, or because a product idea did not work out. Cancelling stops future charges and keeps your access until the end of the period you have already paid for.

There are two exceptions:

• Billing errors — a duplicate charge, an incorrect amount, or a charge taken after you had already cancelled. Contact us and we will correct it.
• Where the law requires it — nothing in this policy limits any rights you have under applicable consumer law (for example, the Australian Consumer Law or your EU / UK consumer rights), which apply regardless of this policy.

To request a correction under one of these exceptions, email support@lumaiscope.com with your account email and the date and amount of the charge. Approved refunds are returned to your original payment method through Stripe.

If something looks wrong on your statement, please contact us first. Most billing questions, including accidental charges, are faster to resolve directly than through a chargeback. Filing a chargeback before reaching out can suspend your account while the dispute is investigated, so we would much rather sort it out with you.

Manage your plan and payment method anytime in Settings, then Billing. For anything else about billing or refunds, get in touch and a real person will help.