Contact us
One inbox, real people, a reply within a business day or two.
Email us
The fastest way to reach the LumaiScope team is email. Whatever you need, whether a question, a problem, a billing change, or a partnership idea, it all comes to one place and a real person reads it.
support@lumaiscope.com. This is the inbox for everything below.
What to email us about
- Support: something's broken, confusing, or not behaving the way you'd expect
- Billing: questions about a charge, an invoice, a plan change, or a refund
- Data requests: access to, correction of, or deletion of your personal data
- Partnerships: integrations, co-marketing, or working together
- Press & media: quotes, background, or anything for a story
Not sure which bucket you fall into? Don't worry about it. Send it to support@lumaiscope.com and we'll route it.
Response time
We aim to reply within 1 to 2 business days. If your message is about billing or something blocking your work, say so in the subject line. It helps us prioritise.
Before you email: quicker answers
A few things are faster to handle yourself than to wait on a reply:
- How-to and 'what does this do' questions: the Help Centre at /help covers the tools and common workflows
- Changing your plan: upgrade or downgrade in-app under Settings → Billing; existing subscribers are pro-rated automatically, no second checkout
- Updating your payment method or cancelling: use Manage Billing in Settings → Billing to open the Stripe Customer Portal